MAIN RESPONSIBILITIES

• Coordinate the After-Sales Service Teams at the Branch;
• Coordinate the Service Administrative Support and Supervisors Team to ensure customer response (quotation preparation; WIP management; service invoicing);
• Plan, coordinate, and implement service methodologies, including service scheduling, technician segmentation, and career path planning for technicians;
• Ensure the implementation of the actions defined in the Service Excellence Program;
• Interact with Internal and External Customers to gain/maintain/improve their trust in the Company and the liaison team, ensuring satisfaction with the services provided.

REQUIREMENTS

• Higher education degree in Engineering or Management;
• 1–3 years of professional experience, preferably in after-sales management areas, with team leadership experience;
• Commercial and Customer Relationship experience;
• Knowledge of SAP (preferential);
• Fluency in English (Mandatory).

PROFILE

• Strong communication and influencing skills;
• Ability to work effectively in a team environment.

OPPORTUNITY

• Integration into a solid, dynamic, and constantly growing company;
• Employment contract and salary conditions according to the candidate’s profile;
• Specific training provided to ensure the proper performance of duties;
• Career advancement opportunities.

Location: Maia